Shipping policy

Ensuring Product Quality

We treat your shipment with the greatest of care. We package and ship your chocolate products so that they will arrive in perfect condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.

Shipping

Our chocolates are shipped from The Naked Truffle in Evanston, Iliinois by USPS Priority Mail to any destination in the US except Alaska and Hawaii. For the time being, from May through October when outside temperatures are exceedingly warm, we will be unable to ship to Florida, California, and the entire Southwest. We cannot ship to P.O. Boxes, APOs, FPOs, Alaska, Hawaii, or foreign addresses. We are not responsible for damages, losses or delays caused by USPS or customer negligence.

The Naked Truffle is not responsible for the product after it has been handed over to the carrier (USPS). The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather at your order’s destination when choosing shipping options.

Order processing

All orders placed before 12:00pm CST Monday through Thursday will be processed that same day. If your order is placed after 12:00pm CST, please allow 24 hours for processing. To ensure your product arrives in the best condition we only process shipments Monday through Thursday and avoid weekend travel times and deliveries. We cannot guarantee Monday deliveries on any order. We may elect to require a signature for delivery and hold the shipment if there is a chance of heat damage.

Future Delivery Dates

To place an order with a future ship date please contact us directly at (530) 219-4487, Mon-Sat 9:00-5:00 CST.

Shipping in Summer Months and to Warm Weather Destinations

From May 1 to November 1, when outside temperatures exceed 75 degrees, we will use heat sheets and/or thermal envelopes and frozen gel packs in an effort to keep your orders in the same condition as when they left the shop. However, we are not responsible for any heat damage that might occur for 2-day air or ground shipments, and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat.  

Additionally, due to current logistics with carriers i.e. USPS, UPS, FedEx, and warm outside temperatures, we have chosen to temporarily refrain from shipping to California, Florida, and the Southwest. We value all of our customers and we are earnestly working on a solution to mitigate slower than usual delivery times by carriers during warm weather. 

Incorrect Address Fee

Please review your addresses carefully before submitting - we will charge an additional $12 for incorrect addresses that have to be re-shipped. 

The Naked Truffle Satisfaction Guarantee

If for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by USPS or if the shipment was damaged after arrival, or if USPS did not deliver on time/perform as contracted.

Holiday Shipping

Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas and Valentines, USPS may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you. 

Covid-19

There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.